Interested in Buying Wholesale?
Click here for wholesale information

Can you send me a catalog?
Catalogs are not available as we do 100% of our business on-line.

Do you have a walk in store?
No. We do not have a walk in store or factory for visiting.
All business is conducted through this website. Orders are accepted online 24 hours a day seven days a week by credit card.

This arrangement of doing buisness has worked well for us for since 1999 and is key to keeping costs down for our customers.

How good is Online Security?
Our website is built around Yahoo store platform.
Orders are securely handled using the proven industry standard SSL security for safe online transactions of your card and personal information.

Q: I think my card was charged twice, I see two charges when I pull up my on line statement?

A: When you place the order on line, you Authorized the money to be taking out from your credit card, it is called the pending charge, Your Bank will hold the money for your order for a number of days depending on your bank. Your bank is making sure the money is there when we later submit the purchase charge when we are ready to ship your order.
When we submit the charge later your on line bank statement will show it as a 2nd charge and this cause confusion thinking you were charged twice. However your bank and our bank will settle and clear the transaction in 2 to 3 days, you will then see only ONE charge on your statement.
You always can call your bank to verify this information and any questions you have.



Will your car seat covers fit my car?
We do not have a list of the cars our covers will fit but you can determine the answer easily by clicking here to read our FAQ for car seats.

Prices and products in this website are subject to change at any time without notice.

#TWO: Email in your order. Include your name, shipping address, items and quantity you want. Select a shipping method; Express or Priority Mail from the U.S. Postal Service. (see rate list below for charges)
Include your phone number so we can call you for your credit card information and to answer questions for both of us to finalize the order.

#THREE: Mail in. Write out your order on your own paper with all the above information asked for in #TWO and mail to us with check or money order. Be sure to include your phone number and email in case we have a question.

We reserve the right to refuse to process any order we suspect the credit card used as not authorized by the credit card owner. From time to time we may also request your credit card issuing banks phone number to verify information. This is for the card holders protection.

E-mail us at:

admin@rainbowhawaiimail.com

YOUR PRIVACY IS PROTECTED:

We respect your privacy and will not rent sell or give your email information to any other party.

RETURN POLICY

We try to please everyone but it is not always possible in the real world as both we and customers can make mistakes and oversights.

If you have a problem with your order we can do one of two options to help correct this.

Option One: Do a exchange. You can order your new item from our site at: www.rainbowhawaii.com and in the meantime send back the other item(s) for a refund with a written note that you are doing an exchange and that you have already reordered your replacement on-line from our website. When we received the returned item(s) we will credit back your card for the purchase price less the shipping cost.
There is no restocking fee doing an exchange but items must be returned within 30 days from the time you receive the order.

* Shipping charge not refundable.

Option Two: Request a refund.

You can request a refund of the purchase price if requested within 30 days less shipping.
After 30 days we may consider a request on a case by case basis and if granted there will be a 20% restocking fee.
To get a refund:


Send back the items postpaid within 30 days with a note requesting a credit back to your credit card or a check will be sent for orders originally paid by check or money order. Include your accredited order number for us to pull up your order information to be credited without delay. This number is found in the upper left comer of your invoice.


Items returned must not be used (other than checking for fit) or be damaged.
Shipping charge not refundable.
Please note you may not see the credit posted on your credit card statement right away as your credit card issuing bank may take from 1-3 weeks to process the credit to show on your statement.
You can call your bank to confirm we did this if you need to know before your card statement shows the credit. Postage/shipping fee is not refundable.

For both options we require that the products be returned postage paid, undamaged, clean & in new condition.

Please note it is important that you provide your correct shipping address with your order since we may ship by FedEx. FedEx charges a $10.00 service fee if you give a wrong address and this will be charged to your card. Please double check your shipping address is correct.