  
Return Address:
Aloha Apparel Hawaiian Shirts
91-1019 Hoomaalili Street
Ewa beach, Hawaii 96706
Note: There will be a return/exchange policy extention for orders received from November 15, 2007 until December 24, 2007. Returns or exchanges for these orders will be extended until end of January 2008.
We try to please everyone but it is not always possible in the real world as both we and customers can make mistakes and oversights.
If you are not 100% satisfied with your purchase you can return your order for an exchange or refund.
Option One:
Exchange.
You can order your new item from our site at: www.rainbowhawaii.com and in the meantime send back the other item(s) for a
refund with a written note that you are doing an exchange and that you have already reordered your replacement on-line from our website. When we received the returned item(s) we will credit back your card for the purchase price less the shipping cost.
There is no restocking fee doing an exchange /refund but items must be returned within 30 days from the time you receive the order.
*Shipping charge not refundable.
Option Two:
Request a refund.
You can request a refund of the purchase price if requested within 30 days less shipping.
To get a refund:
Send back the items postpaid within 30 days with a note requesting a credit
back to your credit card or a check will be sent for orders originally paid by check or money order. Include your accredited order number for us to pull up your order information to be credited without delay. This number is found in the upper left comer of your invoice.
· Shipping charge not refundable.
· Please note you may not see the credit posted on your credit card statement right away as your credit card issuing bank may take from 1-3 weeks to process the credit to show on your statement.
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*For both options products returned must not be used aside from being tried on for fit proper fit.
Used items that we determine from food, drink, party stains, ring around the collar, and signs of
laundering are not refundable and will be returned to you as this is only fair.
Defective or Wrong Items Received
We carefully check every order before it is packed and shipped.
If you receive a defective product or the wrong item(s) not listed on your order form please email us with in 30 days.
We will correct this by sending you a SASE (pre-paid mailing envelope) to return the item. Once we get back your return we will then send ship you a replacement.
Return address:
Rainbow Gifts
91-1019 Hoomaalili Street
Ewa Beach, Hawaii 96706
Mahalo,
Aloha Apparel Hawaiian Shirts / Rainbow Gifts
support@rainbowhawaiimail.com (email is our prefered and fastest way to communicate with us.) Please mention your accredited order # when you call or email.
Fax: 1-808-685-6658
Ph: 1-808-685-6658- Because of the time difference between Hawaii and the USA and we are often working
in the production shop your call is often
taken by an answering machine where you can leave a message.
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